Frequently Asked Questions

What is the difference between binding types?
  • Soft cover: The industry term for traditional paperback binding. Our soft cover is made of child-friendly paper.
  • Saddle Stitch: Interior pages are folded and inserted between the cover, then stapled along the “spine” edge. Our Saddle Stitch Book can lie fairly flat when you open it.
  • Coil Bound: Is flexible and has a black plastic coil that allows the book to lie flat on the surfaces
  • Hard cover: Traditional hardcover binding with the cover image printed on the cover.
What is the production time for an order?
We expect 3-5 business days in production before shipment. Higher quantity orders may take longer to print and bind. During high demand seasons (such as Holidays), print times may extend beyond our average estimated print times.
What is the shipping time for an order?
We offer a variety of shipping methods. See chart below for estimated transit time in business days. In addition, please allow 3-5 business days to print your custom book.
DestinationMail*Priority mail*GroundExpeditedExpress
United States75-21
Canada11-754
Great Britain321-1
France-52-1
Rest of Europe-5321
Australia/New Zealand7---2
Asia-7-42
South Africa-7-42
Middle East-5432
Africa-7-42
* APO and PO Box addresses are available only through Mail and Priority Mail
Where will my book be printed and shipped from?
We have print facilities located in Australia, Canada, Europe, the United Kingdom, and the United States. Your order will be routed to the printer closest to the shipping destination to ensure speedy fulfillment and delivery.
Are there any countries exempt from delivery?
Because FedEx is one of our primary carriers, we do not ship to the countries they do not service. For a list of those countries, please click here
What if I have a problem with my order?
Print errors are rare, but they do happen! If you noticed anything off about your order, please visit our Contact Us Page to find a variety of ways to contact our support team.
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